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Matrine

Matrine

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Shipping and Returns

Shipping policy

 

14. SHIPPING AND HANDLING

 

14.1 All domestic shipments from ESSLAB are provided by FedEx to anywhere in the U.K., and DHL International for anywhere in the World, as part of our customer services, should you wish to track your parcel please contact us for your tracking number.
14.2 Prices on shipments outside the UK are quoted after processing your order due to varying factors such as dimensions of package, dimensional weight etc. and the individual countries locations.
14.3 ESSLAB will fax   the customer an order acknowledgement to you confirming all costs including the £15.00 bank charge we apply for receiving a BACS payment from abroad.
14.4 All of our shipping charges include insurance.
14.5 All items out of stock normally take 3 to 4 working days. At most some products can take up until 2 weeks to arrive. Unless otherwise informed to you by an email from ESSLAB.
14.6 Refrigeration equipment is shipped direct from the manufacturer, and carriage costs cannot be calculated until we know the service requried and your delivery address
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